See a problem? Send it to the city’s 311 Twitter account

When residents of Kansas City have a problem they can call 311 to make a report.

The service is used to report potholes, code violations, problems with trash and other issues around city services.

Now the city has launched a Twitter account to make it easier for people to make reports. The Twitter account, @KCMO311, may be accessed at

Residents may tweet service requests  to @KCMO311, and a 311 Call Center representative will respond with a unique case number. Residents can then track the status of the request online at

Even better, its easy to attach a photo to a tweet, so residents can send along a picture of a street sign that needs repair.

“Twitter is designed to be an open network so everyone can be kept up-to-date about issues. While residents can privately send information to @KCMO311 by using Twitter’s “direct message” function, they should be aware that all tweets are considered public information – including direct messages – and may be subject to public disclosure in accordance with the Missouri Sunshine Law, Chapter 610,” according to the city’s press release.

The city reminds residents that Twitter should not be used for emergency situations. In emergencies, please call 911.

The new @KCMO311 Twitter account is monitored Monday – Friday, from 8 a.m. to 5 p.m.
The 311 Call Center is the City’s central point of contact for services. In addition to Twitter, residents may continue to contact 311 for service requests or information through traditional methods:

Mail: 311 Call Center, City Hall, first floor, 414 E. 12th St., Kansas City, MO 64106

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