KCMO Water Services warns customers about phone scam

reposted from the City of Kansas City

The Kansas City, Missouri Water Services Department (WSD) is warning customers about a phone scam, from an unknown source, involving solicitation to pay water bills. WSD would like to remind customers that:

• if WSD contacts you, the caller ID will never be blocked. The caller ID will display 816-513-0123.
• customers can call 3-1-1 anytime to verify any solicitation regarding Kansas City Water Services
• the waiving of fees or “special deals” are never offered
• WSD employees always wear ID badges and will always give you the name and number of their supervisor when asked
• customers should call 3-1-1 (or 9-1-1 if in an emergency situation) to report any concerns
• customers should never give, to anyone who initiates contact with you, your credit card number, bank account number, date of birth, social security number, or water account number.
• if asked by a telephone caller you do not know, customers should never send cash, check, or money order by messenger or overnight mail